Support
We're a small team and we read every message. We usually reply within a day.
In the app
Settings → Message StitchSwap. In a trade, tag @stitchswap in the trade chat.
[email protected]. Include your username and case # if it's about a trade.
Report something
Use the flag on any profile, listing or chat. For a problem with an item you received, use "Problem with my item" on the trade page.
Common requests
- Can't log in: tap "Email me a code" on the log-in screen, or "Forgot password?".
- A payment or refund: refunds take 5 to 10 business days to show up. Email us with your case # if it's been longer.
- Account suspended or banned: reply to our message in the app, or email us. We'll take another look.
- Delete your account: Settings → Delete account, once you have no trades in progress, or email us from your account's email.
- Disagree with a verification result: message @stitchswap within 7 days with receipts, tags or photos.